Posted on Google
Laura Bacon265 days ago
I have been with TMGVets for just over 3 years and have been absolutely thrilled with their customer service and their rates. I use a merchant's advocate service to review my statements every 6 months and I'm always advised that I have a very good rate. Zach and Clay were both great to work with. Their entire team is helpful should you have questions or need anything. 5 stars! **UPDATE - Another year later and TMGVETS is just the best! Customer service is AMAZING, we love our PAXa920 unit which looks sleek and works well, and our rates are still the best available based on our independent review. I'm in Knoxville - contact me if you need a reference! We recommend them with enthusiasm!Posted on GoogleBrent Call2061 days agoTMGvets stands by their customer service and backs up their products.Posted on GoogleKeith Parendo2579 days agoPosted on GoogleCedar Bay Veterinary Clinic2579 days agoPosted on GoogleDr. Greg Kettering2630 days agoGreat working with them although I would recommend that they give prospective clients a list of android devices that are compatible with their wireless cc scanners. I ended with 2 android devices that I will have to try to return because they were not compatible after I spoke to technical support. After the hiccup, they sent us 2 terminals at no cost that work fine. As our area is subject to occasional power loss, we chose to have one of the terminals converted to cellular service and TMG obliged without additional costs. Now we can process payments regardless of power loss.Posted on Googleamycarter storm2703 days agoA few hiccups getting signed up ; read all the fine print. Easy to get set up, money in my account accurately so far. Still no sign of the free Yeti cooler that was promised, and no reply to my email regarding this. Rates seem competitive at this time. Update: 4/26/19 Prompt response to my rating! I received my Yeti cooler and a Tumbler this week. Follow up emails to ensure I received them, and company wanted to make sure I was satisfied. Company asked if I would reconsider bumping my 4* to a 5*. I did.Posted on GoogleAndy Cameron2707 days agoPosted on GoogleDelta Animal Hospital2707 days agoPosted on GoogleStacy Rogers-Gowan2712 days agoPosted on Googleredfield jon2712 days ago
TOO EARLY TO TELL ABOUT THE SERVICE AND HAVEN'T SEEN MY YETI YET!Posted on GoogleEric Mann2712 days agoPosted on GoogleCarrie Donahue2712 days agoGreat support and service! Thank you!!Posted on GoogleKurt Blaicher2712 days agoINSANELY low fees, coupled with top-flight service. We are poised to save about $20K/year in processing fees! Thank you, TMG- keep up the great work!Posted on GoogleJoan Dykes2713 days agoPosted on GoogleWood Hill2798 days agoPosted on GoogleAshley Morgan2880 days agoPosted on Googlewilliam will2881 days agoPosted on GoogleJaclynn Gray2881 days agoGreat work and professional!Posted on GoogleBrandie Cox2883 days agoPosted on GoogleSierra Pet Clinic2887 days agoPosted on GoogleDonna Huff2888 days agoVery easy to work with, great rates!!Posted on GoogleKaren Poteete2922 days agoPosted on GoogleAlexandra Jaramillo2932 days agoPosted on Googlewytwatergirl2942 days agoWe love our Yeti cooler and TMG Vets had made the transition to a new payment processor super easy! Our equipment is fantastic, the training was quick and simple and customer service has been superb.+0Posted on Googlecatvet2964 days agoPosted on GoogleCathedral Vet3028 days agoPosted on GooglePaige Pine3034 days agoPosted on GoogleDavid Harrison3076 days agoPosted on GoogleAmanda Roe3091 days agoPosted on GoogleAdriana Sagrera3104 days agoPosted on GoogleWhit Cothern3163 days agoPosted on GoogleGrace McCartney3168 days agoAfter having a truly dreadful credit card processing experience with a huge competitor, TMGVets sent a mailer out with information about their company. I have never been so glad to have reached out to a company. ALL of their promises were met or exceeded, and our rates have *never* been as low as TMGVets has delivered. I am THRILLED with their service.Posted on GoogleSandy Hartfiel3232 days agoVery grateful we met at a convention. Happy with the ease of transition and quick work to get us working without a hitch. Doc especially loved the Yeti. Thanks for being a reliable and credible companyPosted on GoogleKyle Nicotre3238 days agoClay and the rest of the staff have taken great care of us since September of 2015. I highly recommend their services to all of my friends that own their own clinics.Posted on GoogleAllen Veterinary Hospital3240 days agoQuick, friendly, personal service. The local representatives are always able to help and I never have to call an 800 number!Posted on GoogleEquine Associates3244 days agoWonderful people to work with The technical support is very efficent. Highly recommend this merchant groupPosted on GoogleThunderbird3246 days agoPosted on GoogleCaitlin Dobecka3246 days agoEasy set up and haven't had any service issues!Posted on GoogleGlen Ritter3250 days agoWe have only been up and running for one week. The customer service staff has been very friendly and helpful. Set up of the equipment was very easy. The savings over our old processor made it well worth the change. So far we are very happy.Posted on GoogleWest Vet3250 days agoWonderful customer service and always easy to work withPosted on GoogleBrian Mark3251 days agoPosted on GoogleLakehills Animal Health3251 days agoPosted on GoogleWayde Shipman3251 days agoGood rates, good service.Posted on GoogleDesiree Thomas3251 days agoThey were able to save me a good amount of money. It was easy to transfer to them from my old company.Posted on GoogleZachary Coldiron, DVM3267 days agoExcellent customer service. Daily reports that are extremely easy to read. Free thermal paper for life. A significant savings compared to other companies. What more could a business owner ask for!?! Highly recommend letting them see if they can save you some money on your credit card processing!Posted on GoogleJames Greenwell3267 days agoThey have always taken good care of us at Russell Creek Pet Clinic and Hospital, and they are Aggies:)Posted on GoogleCritter Doc3370 days agoTrinity Merchant Group has handled my veterinary clinic's merchant services for just over a year now and they have been virtually flawless. There are none of those "hidden fees" that I have had to deal with so many times before and their customer service is excellent. Give these guys a chance...you won't regret it!Posted on GoogleJulie Singer3370 days agoYear after year I would sit with credit card processing companies to find the best deal, which that deal usually lasted a year or two at best and customer service was sterile. The people behind the Trinity Merchant Group don't want just your business, that want the long term relationship. They delivered what they promise. No gimmicks, no hidden fees, what you agree upon is the real deal year after year. What the rest of the businesses in this industry lack in sincere responsive customer service, this group excels in time after time and them some. Thank you TMG!Posted on GoogleJohn Warren3377 days agoI haven't met a business owner yet that likes credit card processors. However, TMG is certainly an exception. They understand the importance of customer service. We have been very happy with how they do business and ultimately the money we have saved on our credit card processing! I highly recommend TMG for CC processing.Posted on GoogleSA Hospital3380 days agoTrinity Merchant Group is by far the most honest merchant group I have every worked with. When they first came in I had worked a great deal with a company and was in contract with them. They looked it over and told me it was an amazing deal and they could not touch it. Now fast forward 2 years and I had the opportunity of running into them at Texas A&M at a conference. They reviewed my rates and at that time were able to beat my current company. You won't go wrong going with this company. I will forever recommend them to all of my friends.Posted on GoogleChuck The Closer3380 days agoL.A.W. Publications has been working with TMG for the last 9+ years and we couldn't be more satisfied. Always attentive and quick to help us when we need it.Posted on GoogleANNE JAMES3384 days agoPosted on GoogleVeronica Anaya3400 days agoMy experience with this group has been absolutely awesome! The phone number I have goes directly to one of the main men in the company so when I had a question I spoke to him and not speaking to the someone over sea's. Thanks John.Posted on GoogleMyrna Osuna3425 days agoI work at Rigsby Veterinarian Clinic in San Antonio and these guys are amazing! Everything they promised in their marketing material has been absolutely true. My account was setup and equipment installed seamlessly in person! I got the Yeti they were promoting, and when John left my practice, he gave me their direct service line, which wasn't a 1-800 number! On top of everything, I am saving significant money each month on my merchant account. If you ever have an opportunity to work with Trinity Merchant Group, please don't pass it by!Posted on GoogleChris Martinez3474 days agoDO NOT DO BUSINESS WITH THIS COMPANY!!! DO YOURSELF A HUGE FAVE AND SIGN NOTHING AND DO NOT BELIEVE A WORD THEY SAY. THIS COMPANY TELLS YOU THEY WILL BUY OUT YOUR EXISTING CONTRACT BUT NEVER DO. THEY WILL TELL YOU THAT YOU OWN YOUR EQUIPMENT AFTER 3 YEARS WHICH IS ALSO UNTRUE. AND WHEN YOU ASK TO SEE A SIGNED CONTRACT THAT THEY HAVE YOU CANT EVEN MAKE OUT A SIGNATURE OF WHAT THEY SEND YOU. AND THEN THEY WILL SAY "THAT IT IS THEIR WORD AGAINST MINE" LIKE THEIR CUSTOMER SUPPORT TOLD ME. THEY ALSO TELL YOU THAT YOUR CONTRACT DOES NOT AUTO RENEW BUT THAT IS ALSO UNTRUE. THIS COMPANY IS NOT TRUSTWORTHY AND I WILL NEVER DO BUSINESS WITH ANOTHER MERCHANT SERVICE EVER AGAIN BECAUSE OF THIS ONE. DO NOT SAY I DID NOT TELL YOU SO...STAY AWAY FROM TRINITY MERCHANT GROUP.Posted on GoogleK.P. Wang3543 days agoI fell into victim of Trinity Merchant Group, or should say fell into it's mother company's trap, it's called "FIRST AMERICAN PAYMENT SYSTEM". As many previous reviewers have experienced: after 3 years of higher-than-averagel-fees contract expired, I tried to cancel and switch, then was told must pay $495 termination fee and there is a 90-day advance notice before contract ending date in January, and... must be IN WRITING to cancel, and only a 90-day window out of a year to do so, otherwise will be penalized $495 just to cancel this agreement now, otherwise it is automatically renewed for another year with $90 annual fee and $65 monthly fee continuously being charged to my account until I see anther 90-day window to cancel next year. In other words, even after the initial contract expires, not only I don’t have the freedom to cancel it any time, but also I have only a 90-day window out of a year to HAND WRITE a letter to them to cancel, or will be penalized. The small fine print of this obvious extra revenue on the original contract is very very deceptive and unfair. I am not even sure if this is legal since the sales person told me I can cancel anytime after 3 years without penalty and pretty much just flip through the contract ask me to sign. Very high pressure sale at the time. I feel victimized by this company. This is unfair business with deceptive small fine print on contract of large penalty. WORST OF ALL, when I repeatly faxed cancelation letters to them, all three faxes went missing in their office. I made follow up calls twice after faxing, still no sign of my fax, even with a successful fax confirmation out of my machine . It made me to believe this is intentional to make cancelation extremely difficult and near impossible to avoid early cancelation fees. In March 2016, I couldn't put up with their evil practice and reported FAPS's sales company--TRINITY MERCHANT GROUP, which I have the contract with, to BBB. Soon after, a TMG's VP replyed to offer no-string-attach cancelation in exchange of positive feedback for them. I gladly complied. 10 month later, I realized not only the contract was not canceled, but also been sneakingly charged my account $65 a month for 10 months, also, in January 2017 FAPS chared me another $95 annual renew fee pluse $75 monthly fee for next 12 months, so now I am trapped for another 12 months, a total of 22 months without using their service at $75 a month. In short, FAPS and it's daughter companies definitely have unfair and possibly illegal contract preying small business owners, or wouldn't have ALL THESE NEGATIVE REVIEWS stating the same thing. I am determined to stop this company and it's many front companies to vitimize other hard working business owners. I have filed complaint with TEXAS Attorney General's Office, North Carolina Attorney General's Office and Federal Attorney General's Office today. I HIGHLY recommend so many vicitims here spend few minuties to do the same. This type of business practice should not exist in this beautiful contry to hurt tens of thousands of hard working small business owners.Posted on Googlejacki dang3561 days agoTerrible, be careful when doing business with them. High rates, hidden fees. Wants to charge for everything. The Acct rep By the name of Brittnie was nice when she solicit our business but would not answer our call when issues arise. She came to our business in 2013 to setup our merchant account. What she explained to us and what was really written up in the contract was different She had us on a 3 year contract with Trinity and 5 year lease contract with a third party for the terminal, saying that the terminal was free but it'll be itemized on the bill so it can be expense out. several months into, I noticed the charges and called the third party was found out it was a lease agreement that theTrinity account representative had put me on. I tried calling her and left numerous messages without any reply and even called Trinity to see if they can do anything about it. Of course Trinity said they it's out of their hands. Today 12/2016 I called to close the account and to my surprised I was automatically renewed for another year and was hit with a $400+ cancellation fees plus on top the PCI fee renewal coming up ( Thanks again to the Rep that had processed our contract). I also found out that the acct rep that lied to us still works with the company.I guess they don't care about their customer or who represent them. I would have given them a higher star but I feel that they did not try to make thing right caused by a bad employee and yet continue to want to charge more hidden fees to close the account.Posted on GoogleTiffany Taticek3888 days agoVery poor customer support. I can't even get my rep to respond to me about simple questions, and now that I'm trying to cancel my account, he's much more unavailable. I've incurred 2 charges for machine rental since sending in the cancellation paperwork, and can't get a hold of anyone to help me.Posted on GoogleWendy Hart4086 days agoI am rating them one star because ZERO is not an option. This company is horrible - a total rip off. They are not customer service oriented. The agents are completely unhelpful after excruciating wait times on hold. They charge "fees" that are not in the contract. When questioned about the fees, their response was, "Well whether it is in the contract or not, you have to pay it." Well, if you are just going to charge whatever you want, why do we even need a contract then? My advice, RUN, DO NOT WALK, AWAY! I assure you there are better credit card processing companies out there. If you talk to people in this industry, TMG is actually known for their unethical billing and poor customer service. I wish I had researched them BEFORE signing a contract. I so regret having given this company any money. RUN while you still can.Posted on GoogleMatthew Younger4163 days agoBest Payment Processing company on the planet. Good service, good prices, good people.Posted on Googlejon sand4249 days agoTHIS is the most expensive merchant EVER. there are hidden MONTHLY fees they dont tell you about and an OUTRAGIOUS CANCELATION FEE ! i WOULD NEVER RECAMEND TRINITY MERCHANT TO ANY ONEPosted on GoogleSam Gomez4276 days agoTHIS PLACE IS NOT A GOOD PLACE FOR A BUSINESS TO DO BUSINESS WITH. THERE ARE TOO MANY HIDDEN FEES AND THEY PUT ME ON A CONTRACT WITHOUT ME KNOWING ABOUT IT AND THEY WANT $495 TO EARLY TERMINATE MY CONTRACT WITH THEM. I HAD NO CHOICE BUT TO PAY $495 BECAUSE THESE FEES ARE ADDING UP EVERY MONTH EVEN IF I DON'T USE THEIR MACHINE..THE SALE LADY WAS GREAT AT FIRST BUT HER FOLLOW UP AFTER THE SALE WAS NOT VERY GOOD.. THE COMPANY DIDN'T EVEN TRY TO MAKE THINGS RIGHT THEY JUST ARE SENDING ME AN EMAIL TO GO AHEAD AN TERMINATE THE CONTRACT..Posted on GoogleJohn Hixson4317 days agoTrinity Merchant Group reviewed my prior merchant account statements and represented they would significantly cut my account fees. This was not true - the Internet account access fees were high, much more than I expected. I closed my Internet account on November 6, 2014 by fax (as they requested) and requested my account balance be sent to me. On November 25, 2014, I had to call them to followup on why my account balance had not been sent to me. After 20 minutes on hold, I was told that they would cut me a check in 3-5 business days (after review by another department). Be wary of this merchant processor their customer service is very poor. Before posting this review I called Trinity Merchant Group to ask for a fax number. I wanted to give them the courtesy of faxing the review to them to allow them to respond before posting a negative review. I spoke to Amber in customer service and was informed that there was no fax number for complaints. Amber was not interested in my complaint - Par for the Course.Posted on GoogleSharon Krahn4353 days agoI am at the end of my rope dealing with this horrible company. Don't use them if you expect useful customer service. They has been completely unhelpful and unresponsive to my problem. When my contract is up, I am done with them! If someone from TMG actually reads this, feel free to call me - I have yet to have anyone return my calls.Posted on GooglePaul Lyons4360 days agoDue to Trinity Merchant Group's good faith efforts I would like to retract my previous critical post of their business practices.Posted on GoogleEric Kavosh4428 days agoMost credit card processing companies just promise and never deliver. Trinity Merchant Group has been a pleasure to work with, and I have been with them for years. They are upfront, honest, and the most competitive in pricing without sacrificing the personal attention that my business needs. I HIGHLY RECOMMEND THEM TO ALL BUSINESSES!!Posted on GoogleTracy Holden4478 days agoI have worked with the Trinity Merchant Group for four years. I am pleased to say that they have helped me immediately take care of any problems. I receive my orders for terminal paper the same day or the next day of ordering. I have worked with other companies in the past and haven't received the same quality of service, customer service, or online help as they give. Their web site is easy to use. I can't say enough about this company. I can honestly say that I wouldn't change. Their fees are low and efficiency is high. I have worked with John Guzejka and Andy Sauter. They are the best when it comes to customer support.Posted on GoogleBret Wilken4546 days agoI have been with Trinity Merchant Group for about 4 years. Prior to that, my office seemed to change merchant services yearly. I have been completely satisfied with the rates we were given and I have had no problems. We are approached monthly by someone trying to switch our merchant services to someone new promising us better rates. In the cases where I let them review our fees, people could match it, but rarely beat it. And if they could beat it, it was normally by a few dollars per year. We recently switched to their internet based merchant services from using the terminals and the transition went smoothly and my staff has enjoyed the new services. If I have ever had any problems in the past, they took care of it very quickly. It has been nice to finally have a services group that I'm not having to review every month to see if I'm getting charged what I am supposed to be charged.Posted on GoogleRon Killingsworth4548 days agoThis will be the second business entity where I have worked with Trinity Merchant Group. They were so responsive and proactive with our account when I was with my former employer that I did not even look for another partner when I started my latest business. Now 4 stores later I can still say that I have yet to be disappointed with any aspect of their customer service.Posted on GoogleMary Conley4554 days agoWe have worked with Trinity Merchant Group for several years. Their service team is friendly, responsive and efficient. We find their pricing to be competitive and on occasion they have instigated a price reduction without being prompted! Wow, that doesn't happen very often with our other vendors!!Posted on GoogleLarissa Peterson4555 days agoPeople you trust are very hard to come by when it comes to business, and Trinity Merchant Group has exceeded all of our expectations. We have been using them to process for the last year and have an amazing experience. Their customer service is TOP NOTCH. Hands down, they are the best processor we have worked with, not only in regards to fees, but also with their prompt attention to whatever need we may have. The statements are easy to read so you know exactly where the money is going.Posted on GoogleDanae C4555 days agoTMG has been our processor for 3+ years and we have NEVER had a negative experience with them. We have never had to wait on answers to questions regarding a charge we submitted, technical help or reports we were needing to produce. TMG understands the importance of their customers and it shows in how they respond to our needs. From my experience, I haven't dealt with another company who could match them in Customer Service.Posted on GoogleTammy Kelly4556 days agoAfter posting a complaint online, John at TMG called and resolved the problem. It seems that I should have called him directly instead of to the call center. My contract was terminated without fees (as originally promised by Caleb).Posted on GoogleKatie Herwig4557 days agoWe have been using Trinity Merchant Group for about a year now and I am very happy we made the switch! They have outstanding customer service, always there for me when I have any concerns or questions. Best of all, they are saving us money! Thanks Trinity Merchant GroupPosted on GoogleScott Sherwin4559 days agoToo many times people dismiss credit card and merchant service s companies as all the same, uncaring and commoditized. Nothing could be further from the truth with Trinity Merchant Group. TMG fulfills all their promises, has incredible customer service and has always treated me and my company as if we are part of a family. I can not recommend all their services enough. Scott Sherwin, President Sandler Training.Posted on GoogleSue Johnson4559 days agoI have been using Trinity Merchant Group to process our credit cards since 2009. They are a very reputable, honest company. We have never had any problems with our account. They did reduce our credit card processing fees when we signed up with them and because they are so good at what they do I wouldn't think of switching companies.Load more
